Practical Human Intelligence

"What Would Make You Impossibly Good at Your Job?

If your organization wanted to replace you with someone far better at your job than you, what would they look for? I think it’s unlikely that they’d seek out someone willing to work more hours, or someone with more industry experience, or someone who could score better on a standardized test. No, the competitive advantage the marketplace demands is someone more human, connected, and mature. Someone with passion and energy, capable of seeing things as they are and negotiating multiple priorities as she makes useful decisions without angst. Flexible in the face of change, resilient in the face of confusion. All of these attributes are choices, not talents, and all of them are available to you."

This quotation is from Seth Godin’s book Linchpin: Are You Indispensable?, published in 2010.

How true this idea is - still! I think the need to be more powerfully human is more important than ever.

From AI entrepreneur Matt Shumer's February 9, 2026 mega-viral post Something Big Is Happening, that garnered nearly 70 million views in 36 hours:

"This might be the most important year of your career. Work accordingly. 

…The technology works, it improves predictably, and the richest institutions in history are committing trillions to it.

I know the next two to five years are going to be disorienting in ways most people aren't prepared for. This is already happening in my world. It's coming to yours.

I know the people who will come out of this best are the ones who start engaging now — not with fear, but with curiosity and a sense of urgency."

It is natural to be concerned in our current times. But instead of being frozen by the uncertainty, we need to be more proactive than we’ve ever been and drive toward being in the best future position possible.

What human skills - connection, influence, judgement, taste, insight, etc. do you need to get more fluent in? As a leader, how are you preparing your teams to grow the necessary human skills?

In a world increasingly shaped by technology advances, complexity, and unexpected change - your competitive edge is no longer what you know. It’s more and more about how powerfully human you can be when things get difficult.

Practical Human Intelligence is the operating system I use to help leaders build that edge. I use it as a coaching model but it can also be applied generally as an approach to developing the capabilities that drive real-world performance regardless of the circumstances. The framework is built around four quadrants — each representing a different way you shape the world around you.

  • Personal Mastery — How you shape yourself:
    Deep self-awareness, emotional discipline, agency, action orientation, and elite performance mental skills (like those used by Olympic champions). This is the inner infrastructure of effectiveness. It’s the capacity to regulate your internal reactions, understand your optimal cognitive performance, stay intentional under stress, and move in alignment with your values and goals. Without this quadrant, every other capability collapses under pressure.

  • Power & Influence — How you shape relationships:
    Values-aligned relationship-building that is about presence, persuasion, personal brand, principled networking, and difficult conversations. This quadrant focuses on combining and operationalizing power, influence, and human connection principles so you can build durable relationships and lead others - even in situations where you don’t have formal authority.

  • Judgement — How you shape ideas and decisions:
    Creativity, intellect, and integrated wisdom. In a world of noise and algorithmic answers, the indispensable leader is the one who can demonstrate consistently reliable judgement. This means knowing the difference between vague gut feelings and true intuition, choosing the best mental model(s) for any given problem, and accepting accountability for calculated decisions. The judgement quadrant is about the ability to see clearly, connect insights, create, and choose well - even under pressure.

  • Adaptability — How you respond to uncertainty:
    Intuition, mindsets, positioning, decisive action, your ability to create luck, and knowing how relationships can enhance options …these are some of the capabilities of adaptability. They are built through deliberate and disciplined practice. It’s how you stay effective when the conditions shift, when information is incomplete, and when the path forward is not obvious.

Practical Human Intelligence is a set of trainable mental skills that allow you to operate with clarity, influence, and resilience in unpredictable environments - regardless of how you’re wired. When you strengthen these four quadrants, you reduce unnecessary struggle, increase your strategic impact, and lead with a steadiness that others depend on.

Image: Universal Pictures

“Okay, this is it. This is the one. You get to be the lead, and you get to take on a character that’s going to use every aspect of your talent … your instrument. It’s going to challenge you in ways you’ve never been challenged before.”

- Director Christopher Nolan offering the lead role in the film Oppenheimer to eventual Best Actor Oscar Winner Cillian Murphy

This statement resonates with me because it strikes me as an inspirational call to action, to:

  1. Bring to life all of our under-utilized abilities

  2. Rise to the occasion, whatever that means for each of us

Does it speak to you as well?